Privacy policy

Urban Macaw respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you shop with us. By using our website, you agree to the practices described here.

Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Details such as your name, phone number, email address and shipping address when you place an order.

  • Payment Information including UPI, card details or bank account details when you pay online. We do not store sensitive payment details on our servers.

  • Order Details such as product preferences, purchase history and delivery information.

  • Device and Usage Data such as IP address, browser type and browsing activity to help improve website performance.

How We Use Your Information

Your information is used only to provide and improve our services:

  • To process and deliver your orders.

  • To communicate updates, confirmations and support regarding your purchases.

  • To provide customer service and respond to your queries.

  • To send promotional offers, newsletters or updates if you opt in.

  • To monitor website performance and improve user experience.

Sharing Your Information

  • We do not sell or rent your personal information to third parties.

  • We may share limited information with trusted courier partners for order delivery.

  • We may share payment details with secure payment gateways to complete your transaction.

  • We may disclose information if required by law, regulation or court order.

Data Security

  • We use industry standard encryption and security measures to protect your personal data.

  • All online payments are processed through secure and trusted gateways.

  • While we take all precautions, no method of transmission over the internet is 100% secure. Customers are advised to also safeguard their account credentials.

Cookies and Tracking

  • Our website may use cookies to enhance browsing, remember preferences and track usage patterns.

  • Cookies do not collect personal details and can be disabled through your browser settings.

Your Rights

As a customer, you have the right to:

  • Access and update your personal details stored with us.

  • Request deletion of your account and associated data.

  • Opt out of promotional emails or SMS by following the unsubscribe link.

Third Party Links

Our website may contain links to third party sites. Urban Macaw is not responsible for the privacy practices or content of these external websites.

Changes to This Policy

Urban Macaw may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding our Privacy Policy or how your data is handled, please contact us:

⚡ Urban Macaw Promise: Your trust means everything to us. We are committed to protecting your privacy and ensuring your data is handled with care and transparency.